Cancellation Policies

Updated September 1, 2018 

Cancellation Policy

Your workshop space is reserved with full registration or, when offered on a class by class basis, down payment. We do not “hold” spots without payment.

We know that situations can arise causing a change to your plans. It is not possible for Ephemera Paducah to favor an individual situation or circumstance over another, so we must maintain a standard business policy for all and with no exceptions.  Purchased class spots are non-refundable, and we do not offer refunds or credits for classes you have to miss.

In the event that you cannot attend a workshop for which you paid in full or made a deposit, and the workshop is sold out, please email kristin@ephemerapaducah.com to inquire about a Waitlist. If available, you will be put in contact with the first person on the waitlist. From there, the payment must be worked out between you and the person on the waitlist, alerting Ephemera Paducah of whom is coming to class in your stead. If there is no waitlist, you are always welcome to sell your class spot to someone else, again alerting us to whom is attending.

$99 Holds Your Spot

If you’ve taken advantage of the “$99 Holds Your Spot” deposit for National Teaching Instructor Weekends, please be advised that your $99 deposit is applied to your registration fee but is not refundable if you cancel at any time.

The due dates for full payment are displayed in the workshop description — around 45 days before the start of class.

If full payment of the balance due is not paid by the stated due date, you will forfeit your deposit AND your seat in the class. Although we will contact you from time-to-time to remind about payment, it is your responsibility to pay in full by the stated due date.

Payments for workshops for which you reserved a spot with a $99 Deposit can be made here using PayPal or a credit card.

In the event a workshop does not reach minimum enrollment to “make” or in the extremely rare instanced is canceled due to the illness of a teacher, weather, etc., all class payments will be refunded in full, and you will be notified by email and/or phone call if a class is canceled by the shop. Please note refunds do not apply to personal travel costs expended by the student.

Workshops may be paid for via the website, calling the shop when someone is there 270-443-0003, or by check mailed to Ephemera Paducah, 333 North 9th Street, Paducah, Kentucky 42001. If mailing by check, be clear which workshop you desire to take or are paying on.

Why the changes?
In 2018 I spent an inordinate amount of time tracking down payments, managing waitlists, and handling last-minute student cancellations to the detriment of the Shop & Studio. Every excuse is valid and real, and I get that. But, in order to count on payments for teachers and continue to provide sought-after instructions and workshops, we’ve got to toughen up and match the cancellation policies in our industry. Thank you for understanding, Kristin

Open by chance or appointment in Jan & Feb. Call or text 270.748.6348. Regular hours will resume March 3
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