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Cancellation Policies

Updated April 9, 2021

Cancellation Policy

Cancellation policies are necessary so that teachers who travel to conduct workshops at Ephemera Paducah can ensure it is economically feasible for them to do so. We try to be as fair as possible while also protecting our business model.

Starting May 1, 2021, we will go back to our Standard Policy for customers canceling their class plans, with the Coronavirus exception described below. Before registering for a class, please read through this page.

Coronavirus Exception: If at the time of your workshop you or someone in your household has the Coronavirus or you and/or someone in your household is quarantined as a result of exposure to it, please stay home. With a note from the healthcare professional who diagnosed the condition (text or email a copy of it to Kristin), you may have your choice of:

  • Moving your registration to a class later in the year.
  • Jumping to the top of the waitlist of a sold-out workshop.
  • Carrying your registration fees to 2022 and having absolute first dibs on the classes offered next year.
  • Banking a load of Store Credit or receiving your registration fees in art supplies to be used by the end of 2021.

Important to note, we do need documentation of your diagnosis sent electronically for these options to work.

Window to cancel Spring 2021: If you are anxious about travel or being in a group of folks, you may cancel your workshop for any reason with an 80% refund as long as you do so before May 1, 2021. Cancellations must be sent in writing via email to Kristin (please do not use any other messenger applications).

Should our instructor need to cancel for any reason, we will set a date in the future for the workshop as soon as we are able. Should the new date not work for you, you will receive a 100% refund. Same if there are any National, State, or Local mandates about traveling or gathering.

If you are booking travel for classes, please take a look at travel insurance and/or refundable airline tickets if you cannot drive here. We cannot compensate for travel costs to/from the workshops.

We have a more than adequate supply of Clorox Wipes, Hand Sanitizer, Lysol, Good JuJu, Handwashing Songs, and all the things to do on our part to keep you safe while you are here.

STANDARD POLICIES

Your workshop space is reserved with full registration or, when offered on a class by class basis, down payment. We do not “hold” spots without payment.

We know that situations can arise causing a change to your plans. It is not possible for Ephemera Paducah to favor an individual situation or circumstance over another, so we must maintain a standard business policy for all and with no exceptions. Purchased class spots are non-refundable, and we do not offer refunds or credits for classes you have to miss (except for the above Coronavirus measures).

In the event that you cannot attend a workshop for which you paid in full or made a deposit, and the workshop is sold out, please email kristin@ephemerapaducah.com to inquire about a waitlist. If available, you will be put in contact with the first person on the waitlist. From there, the payment must be worked out between you and the person on the waitlist, alerting Ephemera Paducah of whom is coming to class in your stead. If there is no waitlist, you are always welcome to sell your class spot to someone else, again alerting us to whom is attending.

$99 Holds Your Spot

If you’ve taken advantage of the “$99 Holds Your Spot” deposit for National Teaching Instructor Weekends, please be advised that your $99 deposit is applied to your registration fee but is not refundable if you cancel at any time.

The due dates for full payment are displayed in the workshop description — around 45 days before the start of class.

If full payment of the balance due is not paid by the stated due date, you will forfeit your deposit AND your seat in the class. Although we will contact you from time to time to remind you about payment, it is your responsibility to pay in full by the stated due date.

Payments for workshops for which you reserved a spot with a $99 Deposit can be made here using PayPal or a credit card through their system.

In the event a workshop does not reach minimum enrollment to “make” or in the extremely rare instanced is canceled due to the illness of a teacher, weather, etc., all class payments will be refunded in full, and you will be notified by email and/or phone call if a class is canceled by the shop. Please note refunds do not apply to personal travel costs expended by the student.

Workshops may be paid for via the website, calling the shop when someone is there 270-443-0003, or by check mailed to Ephemera Paducah, 333 North 9th Street, Paducah, Kentucky 42001. If mailing by check, be clear which workshop you desire to take or are paying on.

Regular shop hours Thursday & Friday 10 – 5, Saturdays 10 – 2 (at least)  •  Always open by chance or appointment by calling 270.748.6348
Check our Online Shop for Pop-up Sales!
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